Cancellation and refunds

1. Cancelling

You can cancel whenever you like, with no penalty, on the Premium page, using the manage subscription button. Premium continues until the end of the period you already paid for; after that the account returns to the free plan and nothing else is charged.

When you cancel, the subscriber badge and the launch price stop applying at the end of the period.

2. 7-day withdrawal

Within 7 days of the first charge of a subscription, or of switching to a longer plan, you can withdraw and get back everything you paid, with no need to give a reason.

To ask for it, write to the contact on this page using your account's email.

3. After the 7 days

There is no pro-rata refund for the period in progress. Cancelling stops future charges, and you keep Premium until the end of what you already paid for.

4. Renewals

The subscription renews automatically. Renewal charges are not refunded, unless they were made twice or by mistake.

5. Wrongful charges

If you were charged twice, or after cancelling, write to the contact on this page. Once the error is confirmed, we refund the full amount.

6. How the refund arrives

Refunds are made by Stripe to the same payment method used for the purchase. How long it takes to appear depends on your bank or card, usually 5 to 10 business days. When the amount is refunded, Premium ends.

7. Deleted account

Deleting your account ends the subscription immediately. The period already paid for is not refunded, unless the withdrawal is requested within the 7 days.

8. Other countries

If the law of the country where you live gives you more rights than this page, those rights still apply.